jaya 2's Privacy Policy

1 Introduction and Scope

Welcome to the jaya 2 platform. This Privacy Policy ("Policy") describes how jaya 2 handles the personal information of its users. This Policy applies to jaya 2's website, mobile applications (Android and iOS), and all related digital services.

By creating an account on jaya 2 or continuing to use any of our services, you are considered to have accepted the terms of this Policy. Please also read our Terms and Conditions page for the full guidelines governing use of the platform.

In this Policy, "information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, IP address, or transaction details.

2 Information We Collect

2.1 Information You Provide Directly

When registering an account and using jaya 2's services, you provide certain information yourself. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
• Messages and information submitted via support tickets or live chat

2.2 Automatically Collected Information

When you use the jaya 2 platform, certain information is collected automatically:

• IP address and device type (desktop, mobile)
• Browser type and operating system
• Login time, session duration, and page visit data
• Gameplay history and betting details
• Transaction date, time, and amount

2.3 Information Received from Third Parties

For identity verification and fraud prevention, jaya 2 may receive information from third-party verification services in specific cases. Such information is used solely to ensure account security.

3 Purpose of Data Use

jaya 2 uses collected information only for the following purposes:

3.1 Account Management

Information is used to create, verify, and secure your account, and to manage login sessions.

3.2 Transaction Processing

Payment-related information is used to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer.

3.3 Customer Support

Your account and transaction information is used to answer your queries and resolve issues through 24/7 live chat and email support.

3.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent unauthorised access, and protect account integrity.

3.5 Service Improvement

Information is used to analyse user experience patterns and improve the platform's functionality, game selection, and payment processes.

3.6 Bonus and Promotional Communications

Your contact information is used to send notifications about jaya 2 offers — such as weekly reload bonuses or birthday rewards. You can opt out of these messages at any time.

4 Data Storage and Security

4.1 Retention Period

jaya 2 retains your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be kept for a specified period to meet legal obligations or for dispute resolution.

4.2 Technical Security Measures

jaya 2 uses industry-standard security technology to protect your information:

• Data transfers are secured using SSL (Secure Sockets Layer) encryption
• All passwords are encrypted with a high-strength hashing algorithm
• Payment information is stored at the highest security level; card numbers or full account details are not stored directly on jaya 2's servers
• Regular security audits and vulnerability assessments are conducted
• Server access is restricted to authorised personnel only

4.3 Response to Data Breaches

Should a data security incident occur, jaya 2 will promptly identify and address it, and will notify affected users in a timely manner.

5 Sharing Information with Third Parties

jaya 2 does not share user information with third parties for commercial purposes. However, limited sharing may be necessary in certain situations:

5.1 Payment Processors

Only the minimum information required to complete transactions is shared with the institutions that operate payment methods such as bKash, Nagad, Rocket, and bank transfers.

5.2 Identity Verification Services

Information may be shared with third-party verification services engaged for account verification and fraud prevention, and only to the extent necessary for those purposes.

5.3 Legal Obligations

jaya 2 may be legally required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law.

5.4 Game Studios and Providers

Game studios such as Pragmatic Play, PG Soft, Evolution, and JILI process gameplay data within their own software. These studios operate under their own privacy policies.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jaya 2 website and app.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferred language, timezone, and other settings.
• Analytics Cookies: Collect statistics to understand which pages are used most and where improvements are needed.

6.2 Cookie Controls

Most browsers allow you to accept or reject cookies. However, disabling essential cookies may cause some jaya 2 services to not work properly.

7 Your Rights as a User

As a jaya 2 account holder, you have certain rights over your own information:

7.1 Right to Access

You may request to see what information jaya 2 holds about you. Contact the support team via live chat or email and this information will be provided.

7.2 Right to Correction

If there is incorrect or incomplete information in your account, you may request a correction. Some information can be updated directly from your account settings.

7.3 Right to Request Deletion

After closing your account, you may request that your personal information be deleted. However, certain information may be retained if required by legal obligations or for ongoing dispute resolution.

7.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or messages, you may opt out at any time. Contact the support team or use the unsubscribe link in any message.

7.5 Right to Lodge a Complaint

If you have any concerns or complaints about how your information is handled, contact jaya 2's support team directly. If you believe your data rights have been violated, you also have the right to file a complaint with the relevant authority.

8 Protection of Minors

All jaya 2 services are for persons aged 21 and above only. No one under the age of 21 is permitted to create an account or use the services.

Age is verified during the registration process, and if an attempt to create an account on behalf of a minor is detected, immediate action is taken. Age-related information collected during this process is used solely for verification purposes.

To learn more about responsible gaming practices, visit our Responsible Gaming page, which provides detailed guidance on safe and informed gaming.

9 Policy Changes and Updates

jaya 2 may update this Privacy Policy from time to time. If significant changes are made, users will be informed in the following ways:

• A notification will be sent to the registered email address
• A notification banner will be displayed on the website
• The "Last Updated" date at the top of the page will be changed

Continuing to use the platform after any changes indicates that you have accepted the updated policy. We recommend reviewing this page regularly.

10 Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact jaya 2's support team:

• Live Chat: Support in Bengali and English is available 24/7 via direct chat
• Email: [email protected]

For answers to general questions about our services, read the FAQ page, where you will find detailed answers to frequently asked questions.

To learn more about jaya 2, visit our About Us page.