jaya 2 Terms and Conditions

1 General Provisions

jaya 2 is an online gaming and sports betting platform that serves Bangladeshi users in the Bengali language. These Terms apply to all products, games, promotions and support services.

These Terms are written in Bengali and that version is the authoritative one. If a translation into another language is provided, the Bengali version always takes precedence. jaya 2 reserves the right to change these Terms at any time, and continued use of the Service after a change constitutes acceptance of the updated Terms.

This Service is provided for personal and non-commercial use only. Using the Service on behalf of a third party or for commercial gain is strictly prohibited.

2 Eligibility and Account

2.1 Age Requirement

To register with and use jaya 2, you must be at least 21 (twenty-one) years of age. This is mandatory — no exceptions apply. If information provided at registration is later found to be false, the account may be closed at any time.

2.2 One Account Policy

Each person may create only one account. Creating multiple accounts is strictly prohibited. If multiple accounts belonging to the same person are detected, all of them will be closed and any associated winnings will be voided.

2.3 Registration Information

At registration you must provide accurate and complete information, including: full name, date of birth, an active mobile number and a valid email address. If any information changes, jaya 2's support team must be notified immediately.

3 Account Security

It is your responsibility to keep your account login details completely confidential. Sharing your password with anyone, or allowing others to use your account, is prohibited.

• Use a strong password — at least 8 characters, including uppercase and lowercase letters, numbers and special characters.
• If you log in on a device other than your own, always log out afterwards.
• If you suspect any unauthorised access to your account, notify the support team immediately.
• In the event of your account being hacked or accessed by a third party, jaya 2 is not obliged to provide compensation if your own negligence is established.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Funds can be deposited at jaya 2 via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100 (one hundred taka) — this applies to every method.

4.2 Withdrawal Methods and Limits

Withdrawals can be made using the same methods: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum withdrawal amount is ৳500 (five hundred taka).

4.3 Identity Verification

Before a withdrawal, jaya 2 may request relevant documents for identity verification. The account holder and the person registered with the payment method must be the same individual. Third-party payments are not accepted.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit, up to a maximum of ৳15,000. A 25x wagering requirement on the bonus must be met before withdrawal. For example: depositing ৳1,000 gives a ৳2,000 bonus for a balance of ৳3,000 — you must wager ৳2,000 × 25 = ৳50,000 before withdrawing.

5.2 Other Promotions

jaya 2 offers multiple promotions including weekly reload bonuses, slot festival bonuses, birthday gifts and referral rewards. Each promotion has its own terms and conditions, which are detailed on the relevant promotion page.

5.3 General Bonus Rules

• A bonus may only be usable on specified games or categories.
• Bonus funds cannot be converted to cash until the wagering requirement is completed.
• Multiple bonuses cannot be active at the same time — if one bonus is active, it must be completed or cancelled before a new one can be accepted.
• jaya 2 reserves the right to cancel a bonus and suspend an account if suspicious bonus use is identified.

6 Games and Betting

6.1 Game Services

jaya 2 offers slots, live casino, baccarat, roulette, Teen Patti, cricket betting, football betting and other sports betting services. Games are operated on third-party provider software and each game's outcome is determined by a Random Number Generator (RNG).

6.2 Betting Policy

Once a bet is confirmed, it cannot be changed or cancelled, unless the specific game's rules provide otherwise. jaya 2 reserves the right to void any winnings paid out due to a technical error.

6.3 Technical Issues

If a game is left incomplete due to a disconnection or server issue, the result will be determined based on the last data recorded in the system. Server logs are treated as the final record.

7 Prohibited Activities

The following activities are completely prohibited on jaya 2:

• Using the Service for fraud, money laundering or any unlawful purpose.
• Using bots, automated software or artificial intelligence to place bets or play games.
• Placing bets strategically to circumvent bonus terms.
• Concealing identity by altering account information.
• Attempting to access another user's account without authorisation.
• Attempting to interfere with the platform's software or any game.
• Creating multiple accounts under false identities.

8 Account Suspension and Closure

8.1 By jaya 2

jaya 2 may temporarily suspend or permanently close an account without prior notice in the following circumstances: breach of Terms, suspected fraud, technical issues or a directive from a law enforcement agency.

8.2 By the User

You may request closure of your own account at any time. Before the account is closed, all wagering requirements must be met and any remaining balance must be withdrawn in accordance with the withdrawal rules.

9 Privacy and Data Protection

Full details of how your personal information is collected, stored and used are set out in our Privacy Policy. By using the Service, you are also considered to have accepted that policy.

jaya 2 uses SSL encryption technology to keep all transactions and personal data secure. Your information is not sold to third parties; however, it may be shared with regulatory or law enforcement agencies where required by law.

10 Limitation of Liability

The jaya 2 platform is provided on an "as is" basis. jaya 2 accepts no liability in the following cases:

• A game is left incomplete due to an internet disconnection.
• A fault occurs in a third-party provider's software.
• Account details fall into the hands of a third party due to the user's own negligence.
• The Service cannot be used due to a technical problem on the user's device.

However, if financial loss occurs due to a fault on jaya 2's own servers, it will be addressed reasonably.

11 Responsible Gaming

jaya 2 believes that healthy, controlled entertainment is the core purpose of betting. We therefore encourage all members to play consciously and responsibly.

If you feel that gaming is negatively affecting your daily life, financial situation or mental health, you can find detailed guidance and support on our Responsible Gaming page. That page also includes options for setting deposit limits, taking a temporary break and self-exclusion.

Remember — betting is only for persons aged 21 or above and is a form of entertainment, not a source of income.

12 Changes and Amendments

jaya 2 reserves the right to change or amend these Terms and Conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the Service after a change constitutes acceptance of the amended Terms. It is therefore your responsibility to review this page regularly.

13 Dispute Resolution

13.1 First Step

If you have a dispute or complaint, contact jaya 2's customer support team directly in the first instance. The support team is available 24 hours a day, seven days a week, in both Bengali and English via live chat and email.

13.2 Formal Complaint

If the matter is not resolved with the support team, a formal complaint may be submitted by email. The complaint must include account details, the date of the incident and a full description. jaya 2 will respond in writing within a reasonable time.

For answers to questions about our services, policies and general matters, visit our FAQ page — most common questions are answered there in detail.

14 Contact

If you have any questions or need clarification about these Terms, please contact our support team:

• Live Chat: Chat directly from any page on the platform — available 24/7.
• Email: [email protected] — write in Bengali or English.